By the first session, we have called your insurance company to find out the details of your insurance plan. As we know, all plans are different, so we want to make sure you fully understand what they are for physical therapy.
We give your insurance company several opportunities to respond to “failure to pay” situations, and we do everything we can on your behalf. We’ve been known to send complaints to the insurance commissioner before. But, if they refuse to pay, the bill will be your responsibility as is required by law. But don’t worry, you will be given advance notice from us prior to this issue occurring. Oftentimes when you contact your insurance the issue gets resolved.