If you’ve recently started physical therapy at a hospital outpatient clinic and were told you can’t continue due to insurance, you’re not alone.

We’ve been seeing more and more patients come to us frustrated and confused after beginning treatment at places like AdventHealth and Orlando Health — only to find out their Cigna insurance won’t cover the full course of care in those settings.

That’s a tough situation. You’re trying to get better, you’ve already started your care, and suddenly you’re being told you have to stop or pay out of pocket.

Let’s break down what’s happening and how you can protect your care moving forward.

What’s Actually Happening?

Many hospital-based outpatient therapy clinics fall under a different billing structure than private physical therapy clinics.

For patients with Cigna, this can mean:

Limited or no coverage for hospital outpatient therapy
Higher out-of-pocket costs
Interrupted care plans

So what does that look like in real life?

👉 A patient starts therapy at a hospital clinic
👉 They begin making progress
👉 Then they’re told visits are no longer covered

That interruption can slow progress and delay recovery.

Why This Is So Frustrating for Patients

That situation can feel overwhelming. You’ve already invested time and energy into your recovery.

Patients often tell us:

“I was finally starting to feel better.”
“I didn’t know my insurance wouldn’t cover this.”
“Now I have to start over somewhere else.”

You shouldn’t have to pause your care when you’re making progress.

The Difference: Hospital Outpatient vs. Private Physical Therapy Clinics

Understanding this difference can help you avoid disruptions.

Hospital Outpatient Clinics

Often have higher facility fees
May fall under different insurance rules
Can lead to coverage limitations with certain plans like Cigna

Private Physical Therapy Clinics (Like Hohman Rehab)

Typically more insurance-friendly for outpatient therapy
Focus on one-on-one care
Designed to help you complete your full plan of care without interruption

Choosing the right setting from the start can save you time, stress, and money.

Why Completing Your Therapy Plan Matters

Stopping therapy early can impact your recovery.

When care is cut short, you may experience:

Ongoing pain
Reduced strength and mobility
Higher risk of re-injury
Longer recovery timelines

Your body needs consistency to heal properly.

That’s why it’s so important to find a place where you can start and finish your care without barriers.

How Hohman Rehab Helps Cigna Patients Stay on Track

At Hohman Rehab, we’ve helped many patients in this exact situation.

Here’s how we support you:

We verify your insurance benefits upfront
We help you understand your coverage clearly
We create a plan you can complete — not just start
We provide one-on-one care with a licensed therapist

Our goal is simple:
👉 Help you get rid of your pain and become more active again — without interruptions.

Already Started Therapy Somewhere Else? You Have Options

If you began therapy at a hospital outpatient clinic and can’t continue, you’re not stuck.

You can:

Transfer your care to a clinic that accepts your insurance
Continue working toward your recovery goals
Avoid starting over completely

We make that transition smooth and simple.

What You Should Do Next

If you have Cigna insurance and need physical therapy, here are a few important steps:

1. Check Your Coverage Early

Before starting therapy, confirm:

Where your insurance is accepted
What type of facility is covered

2. Ask About Outpatient vs. Hospital Billing

This can make a big difference in cost and coverage.

3. Choose a Clinic That Supports Your Full Recovery

You want a place where you can:

Start care confidently
Continue without interruptions
Finish your full treatment plan

Why Patients Are Choosing Hohman Rehab

Patients who come to us often say they wish they had started here first.

At Hohman Rehab, you’ll receive:

Personalized, one-on-one care
Clear communication about insurance
A supportive team focused on your goals

We don’t just treat symptoms — we focus on finding the root cause of your pain and helping you move forward with confidence.

Our Locations — Here to Help You Stay on Track

No matter where you are in Central Florida, we have a location ready to support your recovery.

Clermont Office

236 Mohawk Rd.
Clermont, FL 34715
📞 (352) 404-6908

Ocoee Office

11095 W. Colonial Dr.
Ocoee, FL 34761
📞 (407) 347-8936

Apopka Office

125 S. Park Ave.
Apopka, FL 32703
📞 (407) 410-3200

Our team at each location provides the same high level of one-on-one care, helping you stay consistent and complete your full plan of treatment.

Don’t Let Insurance Interrupt Your Progress

It’s frustrating when something outside of your control affects your care. But you still have options.

You deserve consistent, uninterrupted treatment that helps you heal.

Why Many Cigna Patients Are Being Forced to Stop Therapy — And What You Can Do About It